Nava’s Blend (“we,” “us,” or “our”), a legacy brand under Tiffin & Go, respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, interact with us on social media, or make a purchase.
We may collect and process the following data:
Contact Information: Name, email address, phone number (e.g., +6738633194), and delivery address.
Order Information: Products purchased, order history, and payment details.
Technical Data: IP address, browser type, and usage patterns when you visit our website.
Social Media Interactions: Messages, comments, or inquiries via Instagram (@NAVAS.BLEND) or TikTok (@navas_blend_bn).
Communications: Emails sent to info@soulivian.com or other correspondence.
We use your data for the following purposes:
To process and fulfill orders for our 100% pure spice blends (Coriander, Cumin, Turmeric, Chilli, Tomato, Fennel, Tamarind, Fish Curry Powder, etc.).
To communicate order status, deliveries, and customer support.
To improve our products, packaging (coffee-grade, aroma-protecting), and services.
To comply with legal obligations under:
Food Act 1983 & Food Hygiene Regulations 2009 (Malaysia)
Brunei Darussalam Food Authority (BDFA) requirements
Halal compliance (MS 1500:2019, JAKIM reference)
To send promotional offers, if you have opted in.
For users in the European Economic Area (EEA), we process your data based on:
Contractual necessity: To fulfill your orders.
Legal obligation: For food safety and halal certification records.
Legitimate interests: To improve our products and prevent fraud.
Consent: For marketing communications.
We do not sell your personal data. We may share information only with:
Service providers: Payment processors, shipping carriers, and IT hosts.
Regulatory authorities: When required by law (e.g., BDFA, JAKIM, Malaysian health authorities).
Business successors: In case of merger or acquisition of Nava’s Blend/Tiffin & Go.
We implement appropriate technical and organizational measures, including:
High-barrier, aroma-protecting packaging principles extended to digital data protection.
Secure servers and encrypted payment processing.
Restricted access to personal data to authorized personnel only.
However, no internet transmission is 100% secure. You share data at your own risk.
Depending on your location (e.g., Malaysia, Brunei, or EEA), you may have the right to:
Access your personal data.
Rectify inaccurate information.
Delete your data (subject to legal retention for food safety records).
Object to processing for direct marketing.
Lodge a complaint with your local data protection authority.
To exercise these rights, contact us at info@soulivian.com.
We retain personal data only as long as necessary:
Order data: 7 years (to comply with food hygiene regulations).
Marketing data: Until you unsubscribe.
Inquiries: 2 years.
Our website or social media may link to external sites (e.g., payment gateways). We are not responsible for their privacy practices.
Nava’s Blend products and website are intended for adults aged 18 and over. We do not knowingly collect data from children.
We may update this Privacy Policy occasionally. The “Last Updated” date will reflect changes. Continued use of our website or services constitutes acceptance.
For privacy-related inquiries, data requests, or complaints:
Email: info@tiffinandgo.com
Phone: +6738633194
Social Media: Instagram @NAVAS.BLEND | TikTok @navas_blend_bn
Postal Address (for official correspondence):
Nava’s Blend / Tiffin & Go
Number 9, Simpang 151-5, Jalan Kuala Balai/Mumong, Kuala Belait, Brunei Darussalam